Cloud Studs

If you are looking to return your item(s) we are happy to either exchange or refund your order if returned within 14 days. We cannot accept earrings as returns due to hygiene reasons or personalised items.

Due to the nature of our made to order pieces we do not accept order cancellations. If any changes are needed to be made to existing orders please get in touch via our email and we will do our best to assist you.

How should items be returned?

All pieces of jewellery must be returned unworn, in their original packaging and must include the following:

• Your full name, address and phone number
• Order number
• Returns address (If exchange required)

* Buyers are responsible for all costs incurred returning items. Returns must be posted with recorded delivery and proof of postage retained.

All of our pieces are hand made to order with a general lead time of 2 weeks, longer for cast items. Please note that shipping duration is not included within this time frame. Although great care is taken to dispatch items promptly, we are not responsible for delays due to shipping services once items are dispatched.

If certain orders are needed at a much shorter notice please get in touch via our email and we will do our best to achieve this. 

We ship using a standard Royal Mail service, any international orders may be subject to customs or additional tax charges once the order reaches its destination. These charges are subject to be paid by the customer upon delivery.

In the unusual event of a lost item the customer is required to wait 15 working days for any UK address and 25 working days for any International address from the date of dispatch before a claim can be made.